Shear Ingenuity

SA Studio Policies


Appointments

We recommend that you schedule upcoming appointments while at the Salon. A courtesy reminder call is made for all of our appointments. Arriving late may deprive you of your appointment time or may result in the need to reschedule your services.

In the event of a cancellation, we may call clients to see if they want to adjust their appointment time to one that may be more convenient for them.

Cancellations

Please notify us of a cancellation at least 24 hours in advance. Excessive last minute cancellations and no shows will result in the pre-payment of services for future appointments.

Acceptable Forms of Payment

We accept Visa, Master Card and personal checks accompanied with a valid license. Returned checks will be assessed a $20 fee.

Tranquil Atmosphere

We have created a tranquil and relaxing atmosphere for our clients. Please be considerate when bringing children. They should be well behaved and attended to at all times by an adult not receiving services. We are a totally smoke-free environment. Thank you for your consideration and helping us to maintain a relaxing environment.

Electronic Devices

Please refrain from using cell phones, beepers, and other communication devices during your appointment. Keeping them on quiet mode or vibrate is appreciated.

Our Recommendation

Smocks are provided for all chemical treatments. Please be advised, we are not responsible for clothing damaged during a service.

Our Promise

We guarantee our services within 48 hours of a haircut, one week of a color, and two weeks of a texturizing service. The SA Studio cannot guarantee our services if they have been altered at another facility

Gift Certificates

Gift certificates must be presented at check out in order to be used for payment. We will not honor lost or stolen gift certificates.

Return Policy

We will gladly accept any returns for retail credit only, provided that they have only been used once and are returned within 30 days of the original purchase date. We do not give refunds or exchanges on equipment, special order items, and specially marked products.

Gratuities

Gratuities may not be added to gift certificates. We are sorry for any inconvenience this may cause.